(1) What is the return period?

• Return Period: You can return or exchange an undamaged and unaltered item within 30 days of the date of purchase.

• Damage and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately so we can assess the issue and correct it.

Initiating a Return
Please visit our returns portal returns.kidscapture.com to initiate the return process. (Please review this again.)
You can contact us at any time for any return-related questions at support@kidscapture.com.

(2) Do I need to pay for return shipping?

We're sorry, you will need to pay for return shipping.

(3) How do I receive my refund, and how long does it take?

Once we receive your return, we will approve your refund request immediately.

The refund will be automatically credited to the original payment method used at checkout within 10 business days.

Please note that your bank or credit card provider may require additional time to process and process the refund.

If your refund has been approved for more than 15 business days, please contact us at support@kidscapture.com, and we'd be happy to assist you.